Shipping Information

Factory-direct from our own workshop in China. Every Overlandtrek product is manufactured in our own factory in Changzhou, China and shipped directly from there to your door. We do not keep a US or European warehouse, and we handle customs on your behalf. Order processing and after-sales support are handled by our US-based team.

Delivery Times

Delivery takes 4–6 weeks worldwide, from order to your door. This is a total door-to-door estimate covering dispatch, international transit, and customs clearance.

Everything in our catalogue is held in stock. If you need an item by a specific date, contact us at info@overlandtrek.com before ordering.

Shipping Costs

Shipping is a flat rate based on your order total, and the same rates apply to every country we ship to:

• Orders up to $1,294.99 USD: $99 shipping
• Orders from $1,295.00 to $1,999.99 USD: $199 shipping
• Orders of $2,000 USD or more: free shipping

If you shop in another currency, these amounts are converted and shown in your local currency at checkout.

Shipping Carriers & Tracking

We ship via DHL, FedEx, UPS & other international shipping service provider. You will receive a tracking number and tracking link by email once your order has been dispatched.

Customs & Import Duties

We handle all customs duties and import taxes on international shipments. For the large majority of orders, the price you see at checkout is the price you pay — nothing further is due, and your order is delivered to your door.

Where local rules require your involvement

A small number of countries do not permit a foreign seller to act as importer of record. In those cases, local law requires the receiving customer to be registered as the importer, which means two things can apply:

• We may need your tax identification number before we can ship. Customs in these countries will not release a shipment without it. We will contact you by email to request it — your order is not delayed beyond the time it takes you to reply.
• Certain local taxes may be billed to you directly on arrival. Where a customs authority assesses these against the registered importer, we cannot pay them on your behalf even though we would prefer to.

This affects a small minority of destinations. If your order is affected, we contact you before we ship — so you will know what is required, and roughly what it will cost, before your goods are in transit. You are never left to discover a charge when the courier arrives.

If you would like this confirmed for your country before you order, email info@overlandtrek.com with your delivery country and we will tell you exactly what applies.

Warranty

All Overlandtrek products come with a limited lifetime warranty against manufacturing defects. If a product fails due to a defect in materials or workmanship, we will repair or replace it at no charge.

Our warranty covers:

• Structural failures and manufacturing defects
• Hardware and fitment issues caused by production error

Our warranty does not cover:

• Damage from accidents, misuse, or improper installation
• Normal wear and tear
• Modifications not performed or authorised by Overlandtrek

Making a Warranty Claim

To make a warranty claim, email info@overlandtrek.com with your order number, photographs of the issue, and a brief description of the problem. Our US-based after-sales team will respond with next steps.

Returns & Exchanges

We accept returns of unused, uninstalled items within 14 days of delivery. Items must be returned in their original packaging and in resalable condition.

To start a return, contact us at info@overlandtrek.com with your order number. We will confirm the return address and next steps before you ship anything back — please do not return items without contacting us first.

Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect, an incorrect item being sent, or another error on our part.

If you are a consumer resident in the European Union or the United Kingdom, you have additional statutory rights, including a 14-day right of withdrawal. Full details are set out in our Refund Policy.

Questions

For any questions about shipping, warranty, or returns, contact us at info@overlandtrek.com.