Versand
Where we ship from
All Overlandtrek products are manufactured at our own facility in China and shipped directly from our production line to your delivery address. We do not operate a US or European warehouse.
Processing and delivery times
Every product in our catalogue is held in stock and ships from our own factory. Delivery takes 4–6 weeks worldwide, door to door — this covers dispatch, international transit and customs clearance.
If you need an item by a specific date, contact us at info@overlandtrek.com before ordering.
Shipping rates
Shipping is calculated at checkout based on your order total and delivery address. Orders over $2,000 USD qualify for free shipping.
Carriers and tracking
We ship via DHL, FedEx, UPS, and other international carriers. A tracking number and tracking link are emailed to you once your order is dispatched.
Customs duties and import taxes
We handle customs duties and import taxes on international shipments. For the large majority of orders, the price shown at checkout is the total amount payable, with no further charges on delivery.
Where local rules require your involvement
A small number of countries do not permit a foreign seller to act as importer of record. Where local law requires the receiving customer to be registered as the importer, two things may apply to your order:
- We may require your tax identification number before shipping. Customs authorities in these countries will not release a shipment without it. We will contact you by email to request it.
- Certain local taxes may be assessed against you directly on arrival. Where a customs authority bills the registered importer, we are unable to pay these on your behalf.
If your destination is affected, we will contact you before your order ships, so that you know what is required and approximately what it will cost before your goods are in transit. To confirm what applies to your country before ordering, email info@overlandtrek.com with your delivery address country.
Delivery address accuracy
Please ensure your delivery address and contact details are correct at checkout. We cannot be responsible for delays or losses caused by an incorrect or incomplete address. Contact us immediately at info@overlandtrek.com if you need to correct an address after ordering.
Refused or undeliverable shipments
If a shipment is refused, or cannot be delivered because required information or payment is not provided, return freight and any associated charges may be deducted from your refund.
Damaged or lost shipments
Inspect your shipment on arrival. If there is any damage, photograph the packaging and the product and email the images to info@overlandtrek.com within 48 hours of delivery. If tracking shows no movement well beyond the expected window, contact us and we will open an investigation with the carrier.
Questions
Contact info@overlandtrek.com for any question about shipping, customs, or delivery.