Privacy policy
At Overlandtrek Ltd., we value the privacy of our users. This privacy policy explains how we collect, use, and protect information when you visit our website and interact with our other applications and media channels. Please read this policy in full. If the terms outlined below are not satisfactory to you, please refrain from using the site.
We reserve the right to change this policy at any time and will reflect these changes by updating the "Last updated" date below. Customers will not be personally notified when this policy changes, so we advise reviewing this page periodically. By using the site, you accept that the posted policy and all its changes apply to your interaction with Overlandtrek Ltd.
Information We Collect
Personal information may be collected by this site in several ways. This information includes:
- Personal identifying information such as your name, shipping and billing address, email address, and phone number.
- Server and usage data related to the IP address you used to visit our website, including your browser, operating system, access time, and site activity.
- Financial information related to your orders, including your payment method and identifying payment information. We do not store full payment card details on our site. That information is transmitted directly to our payment processor, Shopify Payments.
- Social network data including permissions and user information from third-party networks, if you choose to log in to our site using one of those services.
How We Use This Information
We use the information we collect to:
- Manage your account information
- Process and fulfil your orders and payments
- Send order and account confirmations
- Provide customer support and respond to service requests
- Resolve account or order disputes
- Notify you of updates and offer new products
- Deliver promotions and customise advertising
- Monitor and prevent fraud and theft
- Request customer feedback
- Analyse website usage and improve the user experience
Information Disclosure
Normally, your information stays within our systems. The situations that may require us to share the information we collect are listed below:
- When required by law, including for fraud prevention.
- With third-party providers for payment processing, website hosting, shipping, and order fulfilment.
- With your consent, for marketing purposes.
- When you post comments or reviews on the site.
- With our advertisers, affiliates, and partners for marketing and business purposes.
- In connection with a business transaction such as a merger, acquisition, or bankruptcy, where data must be transferred.
- To enforce our Terms of Service.
Cookies, Trackers, and Online Advertising
We may use cookies, trackers, web beacons, and similar technologies to customise our website and improve your experience. Most browsers accept cookies by default, but you can remove or reject them through your browser settings. Blocking cookies may cause some site features to work incorrectly or become unavailable.
Third-party software provides advertising for our site as part of marketing campaigns. These programs use tracking technology to optimise your ad experience. For more information, see Google's advertising policies and Meta's advertising policies.
We also use website analytics services, including Google Analytics, to understand how our site is used and to remarket our website. We do not give these vendors access to your personal identifying information.
Other Sites
Our website may contain links to third-party websites in the form of policies, advertisements, and other non-affiliated links. Once you leave our site, we are no longer responsible for how your information is collected and disclosed. Please refer to the privacy policies of those third-party sites for more information.
Information Security
We take technical and administrative precautions to protect your data, but no security measure is perfect. We cannot guarantee protection against all types of fraud, misuse, or interception. We recommend that you do not transmit sensitive or confidential information through insecure channels.
Data Retention
How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.
Do-Not-Track and Global Privacy Control
Our website recognises the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat that signal as a valid request to opt out of the sale or sharing of your personal information for the associated browser or device. To learn more, visit globalprivacycontrol.org. Other than the Global Privacy Control, we do not currently respond to other "Do Not Track" signals that may be sent from your browser or device.
Your Choices
At any time, you may review or change your account settings, including your contact information. If you wish to delete your account, you may do so to remove most of your information; however, some identifying information may be retained to prevent fraud and to meet our legal obligations.
You may opt out of marketing emails and other correspondence at any time by following the unsubscribe link in any email or by contacting us directly.
Your Privacy Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to access the personal information we hold about you, including how we use and share it.
- Right to correct inaccurate personal information we maintain about you.
- Right to delete personal information we hold about you.
- Right to portability — to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
- Right to restrict or object to processing of your personal information.
- Right to withdraw consent where we rely on consent to process your personal information.
- Right to opt out of the sale or sharing of your personal information, or of processing for targeted advertising.
- Right to appeal our decision if we decline to act on your request.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising any of these rights.
European Economic Area and United Kingdom Users
If you are located in the EEA or the UK, we process your personal information on the following legal bases: to perform our contract with you (for order processing and fulfilment); for our legitimate interests (site security, service improvement, and marketing our products); with your consent (where required, such as for certain cookies and marketing communications); and to comply with our legal obligations.
You have the right to lodge a complaint with your local data protection supervisory authority. For the EEA, a list of authorities is available here.
Please note that we may transfer, store, and process your personal information outside the country in which you live. Where we transfer personal information out of the EEA or the UK, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country has been determined to provide an adequate level of protection.
California Privacy Rights
California Civil Code Section 1798.83 permits our users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. California residents also have rights under the California Consumer Privacy Act, as amended, including the rights to know, delete, correct, and opt out of the sale or sharing of personal information. To make such a request, please contact us at the email address provided below.
Children's Privacy
Our site is not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below and we will delete it.
Contact Us
If you have any questions about this privacy policy, or if you would like to exercise any of the rights described above, please contact us at info@overlandtrek.com.
Last updated: 22 July 2026